ACM Global Laboratories’ Center of Excellence is an initiative focused on identifying knowledge and performance gaps at the company and deploying strategies for improvement, such as establishing best practices and a consistent onboarding experience for new employees, specifically new members of the project management department.
The Center of Excellence focuses on these key categories:
After launching in early 2021, the Center of Excellence focused on making improvements for the project management department. Early solutions included an onboarding program for project managers, which resulted in a uniform and enjoyable experience for new hires.
Currently, the objectives of the Center of Excellence include:
The Center of Excellence created ACM Academy, a structured training program that every new project manager completes during their first three weeks. The implementation of ACM Academy proved to have an impact on the project management department in terms of retention, which dramatically increased. The academy provides an excellent foundation and a welcoming feel when project managers first join the company. The foundational topics covered in the course help set project managers up for success in their work cross-functionally and with clients.
In addition to ACM Academy, the Center of Excellence created a Wiki to provide resources and standard documentation for project managers to follow. With a large number of processes to remember, the Wiki allows project managers access to a library of information to help do their jobs accurately and efficiently.
“The Center of Excellence is at the heart of improving customer service,” said Kama Post, Manager of the Center of Excellence. “This focus helps us provide structured training to project managers to better serve our clients and their patients.”
Eventually, the Center of Excellence will influence teams beyond project management and expand to helping every department at ACM. The Center of Excellence will focus on identifying existing gaps and strategies for improvement, facilitating synergies across departments, and deploying congruent best practices and onboarding experiences for all new hires at ACM.
At ACM, we believe that execution matters so much to the success of clinical trials that we have made it one of our core values. Our project managers at ACM are committed to supporting you as you navigate the clinical study management process and assisting you in achieving your clinical trial goals.
You can ensure improved communication and alignment throughout the clinical research management by working with a project manager early in the clinical trial process. To collaborate with a project manager on your upcoming clinical study, contact ACM Global Laboratories to initiate the process.