Enhanced Client Portal

Security Enhancements & Upgrades

At ACM Global Laboratories, we are committed to providing the best customer service to our clients, sites and partners.

That’s why we have been working on a number of exciting changes and upgrades to our Client Portal, which will be launching in April.

Features

Features of our enhanced Client Portal will include a newly designed user interface and the ability for sites to access and download patient reports securely, using two-factor authentication.

Moving away from e-mail and fax reporting to sites will enhance the speed and security of your patient results, making the process easier and more secure. Sites will continue to receive an email notifying them that a new report is available to view and download on the Client Portal.

FAQ

Standard protocol states that when an investigator leaves your organization, you must notify your assigned Project Manager (PM), so the individual can be removed and can no longer access the portal. Otherwise, no further actions are required at this time. When we are ready to upgrade your account, you will receive an email from ACM to set up two-factor authentication to gain access.

Watch Our Video Tutorial

Contact Us

If you have further questions, reach out to your Project Manager or use the “ACM Global IT Help Desk” link on the login page and we’ll route your question to the right team member.